Reduced Cost
Simplified licensing and easier upgrades allow you to focus your budget on more important things.
ITSM
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ITSM Unleashed
It's time to make your work flow
Service provider solutions built on enterprise-grade technology. Enterprise-grade ITSM software without the enterprise price.
ITSM at a glance
- Application type
- IT service management
- Delivery
- Web application
- Process alignment
- ITIL 4
- Integration
- REST APIs and webhooks
- Service workflows
- Incidents, problems and changes
- Service data
- CMDB and service agreements
About Us
Service provider solutions built on enterprise technology
Automation
Streamline processes while improving productivity by eliminating redundancy and mundane tasks.
User Adoption
Create an intuitive user experience to allow your users to get what they need when they need it.
ITSM Solution
Features don't grow businesses. Solutions do!
Time Tracking
Easily track work effort across all IT disciplines, visualize work patterns and trends.
Service Agreement
Ensure support priorities are in alignment with business goals and agreements.
Survey
Don't get to a quarterly review and find you have an unhappy user. Track satisfaction.
Incident
Manage and organize issues and reduce MTTR by adopting ITIL 4 best practices and applying continuous improvement.
Problem
Proactively identify repetitive issues and root cause to avoid costly system outages and wasted support time.
Change
Reduce the impact of infrastructure changes by enforcing change windows and approvals.
CMDB
Keep accurate assets in one centralized repository and up to date with leading discovery tools.
Integration
Integrate with anything, anytime, easily, with our free and unlimited bi-directional REST APIs and webhooks.
Self Service Portal
Enhance your user experience, reduce call volume and enable users to solve their own issues anytime.
Agile ITSM
Continuously improve your services
In order to keep up with an ever-changing environment you need a system that can adapt to dynamic business changes. Dreamtsoft provides the stability of an ITIL4-aligned application while giving you the flexibility to adjust as quickly as your environment does.
ITSM Features
ITSM supporting platform features
Drag and Drop Forms
So easy your manager could do it! Dreamtsoft provides the ability to rapidly customize look, feel and flow to accommodate change and growth.
Flexible REST API
Talk to anything, anywhere. Unlimited custom inbound and outbound APIs and webhooks combined with built-in APIs for easy integrations.
Dashboards
So useful your manager will love it! Drag and drop charts, calendars, lists and other pre-built components to provide the insight you need.
Notifications
Go beyond plain email. SMS, Slack, Teams and more bring work to you. Badges, growls and browser notifications help keep you out of your inbox.
Visual workflow
Make your work flow. Easily build workflows to automate your processes and do it in a familiar flow-chart style. Adjust anytime to keep up with growth.
Mobile
Manage your services on the go. Work where you want. A modern technology stack enables mobile access without having to download and maintain apps.
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